Shipping policy
Shipping Policy
AVÉLIQ Last updated: [DATE]
We ship across Egypt. This page explains how long delivery takes, what it costs, and what happens if something goes wrong.
Order processing
Orders are prepared and handed to our courier within 1–2 business days of being placed.
Business days are Sunday to Thursday, excluding public holidays. Orders placed on Friday, Saturday, or a public holiday are processed on the next business day.
You'll receive a confirmation email when your order is placed, and a tracking link once it leaves our facility.
Delivery times
Delivery time is counted from the moment your order is handed to the courier, not from when you place it.
| Area | Expected delivery |
|---|---|
| Cairo & Giza | 1–3 business days |
| Alexandria, Beheira, and surrounding cities | 2–4 business days |
| Delta & Canal governorates | 2–4 business days |
| Upper Egypt (Faiyum to Sohag) | 3–5 business days |
| Qena, Luxor, Aswan, Red Sea, Matrouh | 4–7 business days |
| North Coast | 4–7 business days |
| Sharm El Sheikh, New Valley | 5–7 business days |
These are estimates, not guarantees. Delivery can take longer during peak periods, public holidays, severe weather, or where an address is difficult to locate.
Shipping rates
Shipping is charged per order, based on the delivery governorate. Rates are shown at checkout before you pay.
| Zone | Coverage | Rate |
|---|---|---|
| Zone 1 | Cairo, Giza | 85 EGP |
| Zone 2 | Alexandria, Beheira, Borg El Arab, Badr City, El Shorouk, El Obour, El Salam City, El Marg, Ezbet El Nakhl, El Khanka, Abu Zaabal, 10th of Ramadan | 90 EGP |
| Zone 3 | Qalyubia, Menoufia, Sharqia, Gharbia, Dakahlia, Damietta, Kafr El Sheikh, Port Said, Ismailia, Suez | 96 EGP |
| Zone 4 | Faiyum, Beni Suef, Minya, Asyut, Sohag | 108 EGP |
| Zone 5 | Qena, Luxor, Aswan, Red Sea, Matrouh | 121 EGP |
| Zone 6 | North Coast | 124 EGP |
| Zone 7 | Sharm El Sheikh, New Valley | 137 EGP |
[DECISION NEEDED] If you offer free shipping above a threshold, state it here — for example: "Orders over [X] EGP ship free to all zones." If you charge a COD handling fee, it must also be disclosed here and shown at checkout.
Areas we don't currently serve
We are not able to deliver to North Sinai, or to areas of South Sinai outside Sharm El Sheikh.
If your address falls outside our delivery network, you won't be able to complete checkout. Contact us and we'll tell you whether we can arrange an alternative.
Payment on delivery
Cash on Delivery is available across our delivery network. Please have the exact order total ready — couriers may not carry change.
If you're not available to receive and pay for the order, the courier will attempt delivery again. After [NUMBER] unsuccessful attempts the order is returned to us and cancelled.
Tracking your order
Once your order ships you'll receive a tracking number by email and SMS. You can follow your shipment through the courier's tracking page at any time.
If your tracking hasn't updated for more than 48 hours, contact us and we'll chase it.
Address accuracy
Please check your address and phone number carefully before completing your order. Our courier will call you before delivery, so an incorrect or unreachable number is the most common cause of failed deliveries.
If you notice a mistake, contact us immediately at [EMAIL] or [WHATSAPP NUMBER]. We can usually correct an address before the order is dispatched, but not after.
Orders returned to us because of an incorrect address, an unreachable phone number, or repeated failed delivery attempts may be refunded less the original shipping cost.
Damaged or missing shipments
If your parcel arrives damaged, refuse it at the door where possible and contact us the same day.
If it has already been accepted, photograph the outer packaging and the products, and contact us within [NUMBER] days of delivery. See our Refund & Return Policy for what happens next.
Contact
[LEGAL ENTITY NAME] [REGISTERED ADDRESS] Email: [EMAIL] Phone / WhatsApp: [NUMBER] Commercial Register: [NUMBER] · Tax Registration: [NUMBER]